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How We Handle Your Privacy on luckygokken

When you open an account with us, we collect personal information to verify your identity, process your deposits via DANA, OVO, GoPay or QRIS, and keep your account…

Account verification & identity checksPayment data securityYour withdrawal rights
luckygokken How We Handle Your Privacy on luckygokken
REACH OUR TEAM

Contact Us About Your Privacy Rights

Email Support Send privacy questions or data-access requests to our support inbox.
Live Chat Chat with our team directly in your account.
Account Settings Log in and visit Settings > Privacy & Security to review what data we…
SECURITY & TRUST

How We Protect Your Privacy and Secure Your Account

Data Encryption

All personal information and payment details are encrypted using 256-bit SSL technology. Semarang to Makassar, every deposit and withdrawal stays protected from end to end.

Cookies & Tracking

We use cookies to remember your login, language and game preferences. Functional cookies are essential; analytics cookies are optional. You can disable non-essential cookies in your browser or via our Cookie Panel.

Account Verification

When you withdraw funds, we verify your identity using the phone number and email you provided at registration. This protects against unauthorised access and fraud.

Third-Party Data Sharing

We share account data only with DANA, OVO, GoPay and QRIS to process your transactions, and with payment-fraud services to block suspicious activity. No marketing partners receive your details.

Data Retention & Deletion

Transaction records are kept for 5 years to meet tax and gaming law requirements. You can request account deletion anytime; some data must be retained for compliance.

Policy Updates & Your Rights

We notify you by email if this policy changes. You have the right to access, correct, export or delete your personal data. Submit requests via email or live chat anytime.

Your Most Asked Privacy & Data Questions

We collect your full name, email, phone number, date of birth, and chosen password. If you choose to play via mobile app, we also note your device type and operating system. Payment details — account holder name and last four digits — are stored securely after your first deposit.

Your phone and email are used for account verification, withdrawal confirmation, and security alerts if we spot unusual login activity. We send account statements quarterly unless you opt out. Marketing emails are only sent if you check the 'communications' box during signup or in your preferences.

Yes. Log in, go to Account Settings > Privacy & Security and click 'Download My Data'. You'll receive a secure file listing all your personal information, game history and transaction records within 5 business days.

Your personal information remains encrypted and stored for up to 5 years to comply with payment regulations and tax law. You can request complete deletion at any time by emailing support; compliance data required by local law cannot be removed.

Only our support, security and payment teams can view your account data. We never sell your personal information to advertisers or brokers. We share only transactional data with DANA, OVO, GoPay, QRIS and fraud-prevention services to process deposits and keep your account safe.

Deposits are encrypted before transmission to our payment partners. We hold no bank account numbers — only a tokenised reference that DANA, OVO, GoPay and QRIS use to verify and clear your transfer. Each withdrawal requires you to confirm via your registered phone number.

Contact us immediately via live chat (Mon–Fri, 9am–6pm Jakarta time) or email [email protected]. We'll freeze your account, review login history, and help you reset your password and linked payment methods right away.